FAQs
Online Order & Quotation Request
You can find them by searching keywords such as product name, service name, standard code, etc. in search bar or by selecting categories from the menu and filtering.
You can submit quotation request by completing the form to get an initial or reply within 1 working day.
You can add them to shopping cart and proceed to checkout for placing your order online . You will receive an order acknowledgment with order details after online order.
It is not necessary to create an account for online purchase, you can select Guest Checkout to place an order without an account.
However, creating an account offers additional benefits:
- Your contact information will be saved securely for a faster checkout
- Track your order status and history
- If you place an order as a guest, please check our notifications at your email . Please remember to check promotional and junk mail box if you can’t find it.
- If you place an order as a member, please login and check the status of your order under “Quotation Request” or “Orders” respectively.
Payment, Invoice & Receipt
We only accept US$ for checkout.
- Please review the coupon code expiry date, terms and conditions to ensure the code can be applied to the specific product(s) you are purchasing.
- Please enter coupon code on the checkout page before payment.
- You can only apply one code per order.
- Please review the coupon code expiry date, terms and conditions to ensure the code can be applied to the specific product(s) you are purchasing.
- Please enter coupon code on the checkout page before payment.
- You can only apply one code per order.
Once the order has been submitted, payment method could not be changed.
- Step 1 – Arrange T/T payment through your preferred bank
- Step 2 – Send payment receipt to your specialist in the acknowledgment email
- Step 3 – Your payment will be verified within 2 working days
- Step 4 – Confirmation email with service details will be sent upon payment verification
- Please ensure the validity of your credit . We only accept VISA, MASTERCARD and AMERICAN EXPRESS.
- Please ensure there are sufficient credit limit to cover payments.
- Please ensure the online payment function of your credit card is enabled.
- For further questions on the online payment, please contact the card issuing banks.
- The SMS verification on online transactions may/may not be required by your card issuing bank. Please contact your card issuing banks for details.
- If you cannot receive the SMS for verification, please contact the card issuing banks for any assistance.
Invoice will be sent to your contact email with reports after service completion.
Services Delivery & Reports
You will receive a test application form, sample requirement and delivery details in confirmation email upon successful payment, please complete the form and send the required sample(s) to our competence center in Hong Kong.
When we receive required sample(s), application form and advanced payment together, we start counting the turnaround time.
Our specialist will contact you to confirm the details within 1 working day after your quotation request or online order submission.
Report will be sent to your order email. Please remember to check promotional and junk mail box if you can’t find it.
Order Amendment, Cancellation & Refund
Please contact your dedicated specialist to submit your request. It will be reviewed case by case depending on the order process.
No, you can’t cancel and refund the paid order unless there is quality or service delivery issue.
The actual refund date is based on the bank or online payment platform processing cycle. Please contact the card issuing banks for any assistance.
The refund amount is subjected to the actual online payment amount. Coupon code is not transferable to the refund amount.
Account Management
You can find your previous enquiry/ order history if you have set up my account. Otherwise you could find it from your email notifications.
Login to my account and update your personal data in “Account Details”.